Broadband help

For queries about your TalkTalk broadband service.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Need to sign up for My Account - Don't know my account number

robertojones
Visitor
Message 3 of 3

Hi all,

We have had Full Fibre broadband installed on 2nd September - This has stopped working today and I need to use My Account to request assistance with this, however I need my account number to sign up for this.  I have not been provided with my broadband account number in any of the emails or letters sent to me, or when the equipment was installed. How do I find this?

 

Thank you!

0 Likes
2 REPLIES 2

Arne-TalkTalk
Support Team
Message 1 of 3

Hi robertojones

 

You will need to call our future fibre team on 03337771171 

 

They can help you with this. 

 

Regards

0 Likes

Gliwmaeden2
Community Star
Message 2 of 3

@robertojones, there seem to be a lot of problems with this. 

 

Community staff are likely to refer you to the Future Fibre Support Hub:

 

https://community.talktalk.co.uk/t5/FutureFibre/bd-p/FutureFibre

 

See the Chat link at the bottom. Not open just now, but that should take you to the specialist team during the day. 

Gliwmaeden2, a fellow customer.