on 28-09-2021 08:31 PM
We have had Full Fibre broadband installed on 2nd September - This has stopped working today and I need to use My Account to request assistance with this, however I need my account number to sign up for this. I have not been provided with my broadband account number in any of the emails or letters sent to me, or when the equipment was installed. How do I find this?
on 04-10-2021 11:04 AM
on 28-09-2021 09:27 PM
@robertojones, there seem to be a lot of problems with this.
Community staff are likely to refer you to the Future Fibre Support Hub:
See the Chat link at the bottom. Not open just now, but that should take you to the specialist team during the day.