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New Router

Mrgs1
Chatterbox

on ‎13-07-2021 05:40 PM

Message 4 of 4

I upgraded to Fibre 65 and a few days before activation I enquired and was told you don't get a new router when you upgrade, but because it was 2015 since I last got a router from talk talk  that they would send me one, that delivery period as now elapsed, I wonder if I will receive it or was it an error?

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3 REPLIES 3

Debbie-TalkTalk
Support Team
In response to Mrgs1

on ‎14-07-2021 07:41 AM

Message 1 of 4

Hi Mrgs1

 

Apologies for this.

 

The replacement router is on its way, please allow 24-48hrs for this to arrive.

 

Please let us know how you get on.

 

Thanks

 

Debbie

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Mrgs1
Chatterbox

on ‎13-07-2021 08:25 PM

Message 2 of 4

Yes via live chat was assured a new one would be sent, give me a link too to check it out. It could be a false promise like my TV box Youview which never arrived despite being faulty.

Skynet_TX
Community Star

on ‎13-07-2021 06:53 PM

Message 3 of 4

Hi @Mrgs1,

 

If the router you already have will support the package that you are upgrading to then you won't normally get sent a new router automatically, however if you were told they were going to send you a router then they should obviously honour that.

 

The staff here will be back tomorrow and should be able to check to see if a router has been ordered for you, and if not they may be able to help further.

© TalkTalk 2021