on 22-10-2021 01:18 PM
I had new Wifi installed about an hour ago by an engineer. However on connecting to the Wifi it's extremely slow - I can't even load a Google page - and broadband speed tests are showing 5.4mbps.
Please can someone help? I tried calling the engineer but the number I've been given isn't working. I work from home so this is quite urgent.
on 22-10-2021 02:34 PM
That would be great, thanks.
The engineer said it would be up and running in about 15-30 mins, but that the speed of the WiFi would be as normal. They said if I had any problems to call them but the number I've been given isn't a proper number, according to my provider.
on 22-10-2021 02:32 PM
I'm just sending you a Private Message to confirm some details so we can look into this further.
Did the engineer advise that the installation was fully complete before they left?
on 22-10-2021 02:28 PM
No it's plugged in and has been for about half an hour now. The engineer said he'd had to go through a slow line - not in terms of speed but in how long it takes to warm up - so I'm not sure if that affects anything?
on 22-10-2021 02:25 PM
on 22-10-2021 01:24 PM