Broadband help

For queries about your TalkTalk broadband service.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

New account not working

elienjjr
First Timer
Message 7 of 7

Hello.

today an engineer installed my new router and I received an email saying that my account is active. 

 

Yet the router is blinking orange/white and I have no internet. 

 

any advice?

 

not a very promising start with talktalk. 

 

elie
0 Likes
6 REPLIES 6

Message 1 of 7

Morning,

 

How are you getting on? Do you still need assistance with this?

 

Thanks

 

0 Likes

elienjjr
First Timer
Message 2 of 7

still waiting. hopefully it will be sorted out really soon. 

elie
0 Likes

Michelle-TalkTalk
Support Team
Message 3 of 7

Morning,

 

I'm sorry for the delay. I can see that the fault has been raised to Openreach for investigation, please let us know how you get on.

 

Thanks

 

0 Likes

elienjjr
First Timer
Message 4 of 7

Thank you for your help. 

I added my name and phone number . 

 

hopefully talktalk will resolve this issue soon. 

 

elie

Debbie-TalkTalk
Support Team
Message 5 of 7

Hi elienjjr

 

I'm really sorry to hear this.

 

Please can you add your name and TalkTalk landline number to your Community Profile, we can then look into this further.

 

Thanks

 

Debbie

0 Likes

Skynet_TX
Community Star
Message 6 of 7

Hi @elienjjr,

 

If you are still having issues it would be worth going to the Service Centre to run a connection test on your line, this will indicate if there is currently a fault affecting your service. You can also access this from the ‘My Account’ site.

 

Also, if you have a landline phone can you check to see if that is working normally (i.e. you have a clear dial tone and no noise on the line). Can you also dial 17070, this will read back the phone number of the line, can you ensure this is the number you expect (i.e. the number displayed in 'My Account').

 

If your master phone socket has a test socket then you could also try the router in there, that would then eliminate any of the phone wiring in your home as being a possible cause of the problem.

 

You could also try factory resetting the router by holding in the reset button on the back for over 10 seconds.

 

For one of the TalkTalk staff on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.

 

Don't post any personal details in this thread, just add them to your community profile.

 

Then they will hopefully be able to respond to this post tomorrow.