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New customer. Broadband doesn’t work

First Timer



my broadband meant to go live on friday.


had an engineer come round and active my line, for talktalk (was with sky before and the internet worked fine just cost to much) since then I had two talks with live chat to talktalk which one said the hub was faulty which is the WiFi hub black.  So I got sent a talktalk super router which I got today. 

plug this in and the internet light isn’t on.

I think something went wrong when engineer actived my line to talktalk 


any I dear? 



Community Star

Hi @D3cadnt 


I have asked one of TalkTalk's OCEs to pick your thread up and investigate it for you.

The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time, this can take 24 - 48 hrs (excluding weekends & limited cover on Bank Holidays). Alternatively, you can call the call centre or use online chat. The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.

I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
OCE's and Community Stars - Who are they? 

Community Team - TT Staff

Hi D3cadnt


I'm really sorry to hear this.


Can I just check, do you have a dial tone? Can you make and receive calls?





First Timer





I don’t have a home phone plugged in as I use my mobile phone.

when I spoke to talktalk on live chat they are saying everything is live on there end 

iv attach a picture or the super route they sent me


What should I do? 



Community Team - TT Staff

Hi Paulina


Is the router connected at the test socket?


The next step will be to arrange an engineer visit to investigate further.