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New customer broadband not working

GWorswick
First Timer
Message 3 of 3

Hi, My broadband was supposed to start yesterday. I plugged the router in, its the one with the orange dot pattern on the front, and it worked. My wife and I went out to pick up some stuff from the old place and when we got back it wasn't working.

 

I have run the line test and that says its fine.

I have done all the things the website says including trying the test plug thing.

When i ring technical support it says call back when they are open but I am calling during their opening times!?

I have tried live chat and that says it isn't functioning at the moment.

This is starting to feel like talk talk is a scam company?

 

I have work on Monday from home, online.

 

Can someone please help me find out how to get this fixed?

 

Its not a very good start to my relationship with Talk talk

 

Thanks

 

G

0 Likes
2 REPLIES 2

Michelle-TalkTalk
Support Team
Message 1 of 3

Hello,

 

I'm sorry for the delay. I can see that the fault has been raised to Openreach, please let us know how you get on.

 

Thanks

 

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Gliwmaeden2
Community Star
Message 2 of 3

The only reliable opening hours for the moment are those displayed on this page, along with the link to Chat, @GWorswick.

 

https://community.talktalk.co.uk/t5/Articles/Our-update-on-Coronavirus/ta-p/2468300

 

Phone help is available today, not tomorrow, from 9am until 6pm.

 

03451 720046

 

Staff on the forum are unlikely to reply before Monday. 

Gliwmaeden2, a fellow customer.