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New router request

monica711
First Timer
Message 4 of 4

Hi,

 

I have recently taken over the account from my deceased husband. When I connect to the router it says the security is weak. It is a very old router and I wonder whether it would be best replaced? I am concerned about using the internet with this present situation.

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3 REPLIES 3

Message 1 of 4

Hi Monica, 

 

A new router is on the way to you.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Message 2 of 4

Hi Karl

 

Done

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Karl-TalkTalk
Support Team
Message 3 of 4

Hi Monica,

 

Can you please add your home phone number to your 'Community Profile' so I can pick this up for you.

 

Thanks  

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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