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Need help?

New user waiting for box to be activated

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2 REPLIES 2
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First Timer

I'm still waiting for my box to go live and it's meant to do that today but don't know what time or if something is wrong

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Community Star

Hi @Ashekame ,

 

If today is your go live day then in theory it can take until midnight tonight, you should receive a text/email to confirm when your service is live.

 

Also if you can log into 'My Account' it will give you details about your activation.

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Community Team - TT Staff

Hi Ashekame

 

Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks

 

Debbie