We were having some problems with connectivity - speeds dropping from expected 10-15 mbps down to 1-2 mbps. Talktalk support suggested we get a wifi hub to resolve the problem.
Since we installed the wifi hub we are getting between 0.2 and 1 mbps. If we turn the router off we briefly get speeds of 10-15mbps but then it reduces quickly. I contacted talktalk support and they have told me we have no problem on the line and that this is caused by the wifi hub optimising itself which can take up to 10 days!
I work from home and this is killing me. Is there any way to find a resolution quicker. I find it hard to believe that this is an optimisation process as it is constantly slow to zero.
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Your sync speed looks to be pretty stable at around 17Mbps. Are you seeing the slow speeds on more than one device?
Are the devices that you're running the speed tests on connected to your router by Ethernet cable or wifi?
Apologies for the slow reply - I didn't get a notification of your response.
The issue affects all devices tablet, phone, mac laptop, pc. We are connecting via wireless but the results are consistent even when I am standing a foot away.
We got so fed up with that we put our old router back on. Since then we have had relatively consistent speeds. I'll try the new hub again in a week or so when our business is in a slightly quieter phase.