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Nintendo Switch wont connect to internet - doesn't find network

karen446
First Timer
Message 8 of 8

I have tried adding the internet manually with the SSID but it wont connect. I've turned everything off and on again multiple times and tried splitting 2.4 and 5 with different names. I have tried changing DNS manually in the switch settings. Don't know what else to do at this point!

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7 REPLIES 7

Message 1 of 8

Hi Karen

 

The router is on its way, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie 🙂

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Message 2 of 8

Yes that would be great thanks

Message 3 of 8

Hi Karen

 

Ok, I can send a different router for testing, would you like me to arrange this?

 

Thanks

 

Debbie

Message 4 of 8

Hi I tried that but it didn't work. I'm not sure whether my switch usually connects using 2 or 5, I just know it wont find or connect to either.

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Message 5 of 8

Hi Karen

 

Thanks for your reply.

 

If you factory reset your router using the pin hole reset for ten seconds and then don't split the SSID's does the device still not detect the wireless?

 

Do you usually have to connect the Nintendo switch using 2ghz or 5ghz?

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Message 6 of 8

Added. And I am using sagemcom cs50001

Debbie-TalkTalk
Support Team
Message 7 of 8

Hi Karen

 

I'm sorry to hear this.

 

Which router are you using? (make and model)

 

Please can you also add your TalkTalk landline number to your Community Profile.

 

Thanks

 

Debbie

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