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No Internet all day!

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8 REPLIES 8
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Chatterbox

I’ve had no internet connection or WiFi all day, tried to ring the help line but “this line is closed” can anyone help?! 

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Community Star

The phone lines are for registered vulnerable customers and the bereaved just now. 

 

To help a qualified TT support team member help you, please complete your personal information details. 

 

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Gliwmaeden2
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Chatterbox
Thank you, the details are all ok!
I’ve tried to sort it on the app and online but I’ve had no luck? Any ideas? X
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Chatterbox

Hi is there anything that can be done? 

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Community Team - TT Staff

Hi Nuala1

 

I'm really sorry for the delay.

 

I've completed a line test which hasn't detected any faults and your line is showing in sync and connected.

 

Are you still experiencing this fault?

 

Thanks

 

Debbie

 

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Chatterbox

Hi Debbie, thank you for your reply.

 

Yes unfortunately still no internet or broadband, this will be the fourth day! 

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Community Team - TT Staff

Hi Nuala1

 

I'm really sorry to hear this.

 

What lights are showing on the front of your router?

 

Please can you try powering down the router for a full 30 minutes and then try and connect again after this?

 

Thanks

 

Debbie

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Chatterbox

Hi, 

the power button is on (green) and then the wireless, Ethernet and tv are all flashing green. 

we do this daily and it still isn't working? Do you know what the problem could be?

 

thanks for the quick reply! X

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Community Team - TT Staff

Hi Nuala1

 

Do you have a different router that you can test with?

 

If you don't have an alternative router then please let me know and I will send one for testing.

 

Thanks

 

Debbie