no Internet for 3 weeks. 3 openreach engineer visits booked but they didn't turn up. A new router which made no difference. Made a formal complaint still not fixed. I don't understand how this can go on for so long.
Is this a regular thing with talktalk?
Report to ofcom next i guess.
When you say you have made a formal complaint, was this to the CEO's office? If you have a reference number can you put this in the private notes field in your profile so the OCE can see it please. If this is the case you will have been given a dedicated phone number to call and I suggest you do so on Monday
A referral to the CEO's office means that staff here cannot intervene and offer help. However they may be able to refer your discontent back to them and ask them to make contact again.
For a quicker reply can you please ensure you have your personal information up to date in your profile. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
No, I haven't made a complaint to the CEO office. The complaint is being dealt with by someone called Caroline in durban I think.
Whether or not I have raised a complaint i just need my broadband fixed. After 3 weeks its not too much to ask.
Does anyone know if there is a UK number I can call for help as the global call centres do not seem to be able to fix my problem?
I suggest you hold on for staff here to run some tests for you. They will get back to you early in the week as they work normal office hours Monday to Friday.
I've sorry to hear that you're experiencing problems with your service. Is your router currently connected to your Test Socket?
Are you experiencing any problems with your telephone service, any noise on the line?
Just had a phonecall from the person dealing with the complaint and she said there is nothing else she can do openreach won't send an engineer and its just been escalated as it was twice before. Stated I have to wait the usual up to 72 hours. I waited this 72 hours before twice and nothing was done.
Still no broadband coming up to 3 weeks.
Why can't TalkTalk just get an engineer out to fix it? Can anyone help at all?
I'm glad to hear that this fault has been resolved.
If you do experience any further issues then please let us know on the Community and we can look into this further.