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No Internet on computer.

BILLIE73
First Timer
Message 8 of 8

My phone connects to the Internet, but my computer hasn't always, despite restarting the router and resetting the computer. Help, please.

 

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7 REPLIES 7

Message 1 of 8

Hi BILLIE73,

 

Could you switch your router off for at least 30 minutes then switch back on and retest - please let us know how you get on

Chris

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Message 2 of 8

@BILLIE73 

 

If using Windows, have you run network diagnostics ?

 

Does the computer "see" your TT SSID in the list of available networks ?

 

Have you tried setting a mobile device as a WiFi hotspot and seeing if your computer will connect to that ?

Message 3 of 8

@BILLIE73, it looks like you need to reply to the question about error messages (above).

 

Post replies on here unless specifically asked by an OCE to send a Personal Message. 

Gliwmaeden2, a fellow customer.

Message 4 of 8

Why isn't anyone responding to my message?

 

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Michelle-TalkTalk
Support Team
Message 5 of 8

Hi BILLIE73,

 

Thanks for confirming. What happens when you try to connect the computer to the wireless, do you receive any error messages?

 

Thanks

 

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BILLIE73
First Timer
Message 6 of 8

It's wireless

Sent from Susan Tattersall 

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Debbie-TalkTalk
Support Team
Message 7 of 8

Hi BILLIE73

 

Is your computer connected wired or wireless?

 

Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks

 

Debbie

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