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No Internet on mobile phone IOS or Adroid

shajju
First Timer
Message 3 of 3

After speaking to customer services this morning, Internet appeared on my laptop but not my any of my phones, both IOS and Android. Very frustrating.

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2 REPLIES 2

Michelle-TalkTalk
Support Team
Message 1 of 3

Hi shajju,

 

How are you getting on?

 

Thanks

 

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fr8ys
Community Star
Message 2 of 3

Is your laptop wired to the router or connected via Wi-Fi?

 

If the latter then there should be no reason why others are not connevting?

 

What have you tried to get connected? Have you previously been connected or are you new to TalkTalk, or have a new router?

 

does anything in this article help?  https://community.talktalk.co.uk/t5/Articles/Fix-a-dropping-broadband-connection/ta-p/2205305

 

Let us know what you have tried and we can try and help.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).