on 15-10-2021 09:17 PM
My Internet stopped working a few days ago. I checked all the cables and tried restarting the router a few times to no avail.
Cam someone please help.
on 24-11-2021 06:33 AM
on 22-11-2021 08:49 AM
Would you like us to send a replacement router for testing purposes to rule this out? We would also send a router returns bag so that one of the routers can be returned.
on 21-11-2021 11:29 AM
Many thanks for your assistance. I reset the IP stack as suggested in your link. Unfortunately this didn't solve the problem with Internet issues.
Would you know who I need to contact with regards to a new router?
on 16-11-2021 10:31 AM
For Windows 7 try this:-
on 14-11-2021 09:15 AM
You are not being allocated or are not storing the default gateway IP address being allocated to your adapter. That is why you cannot access the internet.
Try resetting the IP stack on your network adapter & if that does not work then the problem is probably with the router.
on 13-11-2021 10:37 AM
For this command to help find out why you cannot get internet access, you must issue it when connected to the router. Your tethered connection works so it will not show what the problem is. This also explains the strange IP address.
on 12-11-2021 11:34 PM
Thanks for getting back to me. I am not sure what's the router's IP address. Where do I check it?
The PC is Windows 7 - it's quite old.
I am also tethering off the mobile phone to get the internet on my laptop. And have run the config command whilst being connected to the mobile. Would this affect the info that I have supplied? Should I disconnect and then redo the same command
on 12-11-2021 10:21 PM
Assuming that your router's IP address is 192.168.25.246, it should work. With such an unusual router IP address, are you a TalkTalk Business customer? What version of Windows are you using on this PC?
on 12-11-2021 09:39 PM
Many thanks for agreeing to look into it.
Attached is the file, as requested. I hope I've done all correctly. Couldn't attach a txt file, so saved it as a PDF. Please, let me know if you'd rather have it in a different format
12-11-2021 09:52 AM - edited 12-11-2021 09:53 AM
@Michelle-TalkTalk has asked me to help you. Please open a command prompt window (assuming a Windows OS) by going to:-
Start > Accessories > Command Prompt
In Windows 10, click the Window Icon & type:-
in the search box next to it. This should find the "Command Prompt" from there.
Once there, issue this command in the command prompt window:-
Then copy the command window output & paste it here.
To copy text from the command prompt, please see this site:-
Things are even easier in Windows 10, just highlight the text & press CTRL-C and paste it into Notepad (to try & preserve the formatting) & attach the file at the bottom of your post.
on 12-11-2021 08:10 AM
on 10-11-2021 09:42 PM
Is the laptop saying it is successfully connected to the Wi-Fi network, but still can't access anything on the internet.
Or is the laptop failing to even connect to the Wi-Fi network ?
on 10-11-2021 09:35 PM
Not sure if adding to this thread is the right thing to do, but anyway..
Ever since that temporary glitch all the devices can access Internet via WiFi except for the laptop. I am not sure what settings I should be checking or if this has something to do with the outdated windows version, but could someone perhaps help?
on 17-10-2021 09:49 PM
Many thanks for your input. The problem has now resolved on its own.
Laptop and mobile phones are accessing Internet through WiFi .
The TV probably needs a change of settings.
16-10-2021 11:47 AM - edited 16-10-2021 11:48 AM
If you have a model of router that just has a single LED on the front, then if that LED is solid white it would be worth switching the router off for over 30 minutes, this will reset your session. If the internet still doesn't work when you switch it back on then you could try a factory reset of the router by holding in the reset switch on the back for over 10 seconds (note that this will lose any settings you may have ever changed in the router).