on 07-10-2020 04:30 PM
Got wifi installed by a engineer that seemed as if he was in the biggest rush ever told me was all set up and good within about 5 minutes waited all night no internet woke up this morning with the same result gone through all the tests with live chat and even a
manager on the phone they dont see no faults but it says on my router settings that no internet and also talk talk cant find my router or router firmware the customer service has been shocking need this sorted
on 08-10-2020 11:38 AM
I'm really sorry to hear this.
I can see that this fault has been raised to Openreach and is under investigation with a line engineer.
We should receive further updates from Openreach within the next 24-48hrs.
on 07-10-2020 07:04 PM
Hi @kyrells29 ,
The staff on this community will not be around until tomorrow morning now, so you will not get a response from staff until some time tomorrow at the earliest. Live chat may be available this evening if you wanted to contact someone sooner.