I've had no broadband since Monday,done a live test and was told there's a fault between the exchange and my home and an engineer will be put to fix it. I received a text and email today to say an engineer has been out and fixed it but I've got home from work and its still not working. The live test isn't working anymore so I'm at a loss and its really frustrating
Hi @Dannyf1 ,
What light(s) are showing on the router ?
If the light are all normal and indicate it should be working, have you tried switching the router off for over 30 minutes, then when you switch it back on it will start a new 'session', this can sometimes help it reconnect after a fault has been fixed.
For one of the TalkTalk staff on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.
Don't post any personal details in this thread, just add them to your community profile.
Then they will hopefully be able to respond to this post within a day or two.
You may get faster support from the live chat or by phoning up during opening hours.
Can you please update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
I'm showing a connection currently, can you go online now.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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