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No broadband

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4 REPLIES 4
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First Timer

I've had no broadband since Monday,done a live test and was told there's a fault between the exchange and my home and an engineer will be put to fix it. I received a text and email today to say an engineer has been out and fixed it but I've got home from work and its still not working. The live test isn't working anymore so I'm at a loss and its really frustrating

Liam
Highlighted
Community Star

Hi @Dannyf1 ,

 

What light(s) are showing on the router ?

 

If the light are all normal and indicate it should be working, have you tried switching the router off for over 30 minutes, then when you switch it back on it will start a new 'session', this can sometimes help it reconnect after a fault has been fixed.

 

For one of the TalkTalk staff on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.

 

Don't post any personal details in this thread, just add them to your community profile.

 

Then they will hopefully be able to respond to this post within a day or two.

 

You may get faster support from the live chat or by phoning up during opening hours.

Highlighted
Community Team - TT Staff

Hi Danny,

 

Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks

 

Highlighted
First Timer
Hi,I have now updated my profile. I spoke to someone on live chat earlier who asked me to reset my router but I wasnt home. Im now home and reset it but its still not working and live chat is closed.please can someone help.thank you
Liam
Highlighted
Community Team - TT Staff

Hi

 

I'm showing a connection currently, can you go online now.

 

Thanks  

 

Karl. 

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