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No hub delivered

Diggerkaz
Conversation Starter
Message 15 of 15

Had a email from TalkTalk on the 7  January saying I would receive my new hub within   three to five days   Ready for faster Fibre package order number N64211960 still waiting,.Is there a problem?

 

 

Digger
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14 REPLIES 14

Diggerkaz
Conversation Starter
Message 1 of 15

TalkTalk is willing to send me a super router as per answer above but not a Wi-fi hub the price difference must be negligible  

Digger
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Message 2 of 15
Same as many companies, SKY don't give you a new box when one is released.
As long as the hardware is compatible you won't get an upgrade.
You could get a discounted Hub if you call or use live chat.
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Diggerkaz
Conversation Starter
Message 3 of 15

So existing customers with 10 years with TalkTalk get inferior  service!

Digger
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Message 4 of 15
If you already have a Super Router such as your HG633, upgrading your contract does not entitle you to the new WiFi hub.
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Diggerkaz
Conversation Starter
Message 5 of 15

I already have a HG 633 router which is stable but slow. When I updated my contract to faster Fibre I assumed I would get the same service as new customers! 

Digger
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Message 6 of 15

Will this be the lastest wifi hub or the older HG 633 router ?

Digger
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Message 7 of 15
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Message 8 of 15
The "Super Router" referred to in the email is not the usual description of the new "WiFi Hub"

You should remove your personal email from the post.

Diggerkaz
Conversation Starter
Message 9 of 15

 

2E4F89F4-A816-44CC-90C3-840DA5256224.jpeg

 

obscured for customer security

Digger
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Message 10 of 15

Have sent two photos to you 

Digger
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Message 11 of 15

Hi Diggerkaz

 

I will look into this for you and get back to you. 

 

Regards

 

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Diggerkaz
Conversation Starter
Message 12 of 15
Doesn’t this constitute a contract
Digger
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Message 13 of 15

I have it in writing by email  not verbally 

Digger
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Chris-TalkTalk
Support Team
Message 14 of 15

Hi Diggerkaz

 

Usually you wouldn't receive the new wifi hub when upgrading to fibre if you already have a router that's compatible with fibre. Were you told when you placed the fibre order that you'd receive the wifi hub?

Chris

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