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No internet and I'm not allowed to cancel

anamika_701
First Timer
Message 2 of 2

"Random faults" in my area through no fault of my own that keep occurring despite which I am not allowed to cancel my contract without paying £100+.

When I call TalkTalk customer service, I am 'disconnected' and can't get through to their chat service. 

Also need to be home for any engineer visits - which would mean a day-off from work.

Ridiculous and terrible service - for anyone thinking of signing a contract with TalkTalk - DON'T!

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1 REPLY 1

Michelle-TalkTalk
Support Team
Message 1 of 2

Morning,


 

Can you please update your community profile to include your:

 


  • Name

  • Telephone number

  • Alternative contact number


  •  

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.


 

Thanks

 

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