cancel
Showing results for 
would you rather see results for 
Did you mean: 
Need help?

No internet connection

Reply
7 REPLIES 7
robertbarton212
Popular Poster

Somewhat recently I’ve had both a technician come over and new router provided, in order to fix my previous broadband issues which worked. For 2-3 weeks. 

 

Now I am back to no longer being able to connect the the internet in the Bournemouth area.

 

I’ve reset the router, checked cables etc etc.

Sadly though, there is still no internet.

 

Please can someone help me resolve this ASAP.

Rob Barton. Nothing much to add beyond that.
Community Team

Hi robert,

 

Can you please update your community profile to include your:

 

  • TalkTalk Telephone number

We'll then look into this further. Please do not post this information on this thread Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks

 

robertbarton212
Popular Poster
My Talktalk phone number is already on my profile as far as I’m aware.
Rob Barton. Nothing much to add beyond that.
Community Team

Hi

 

Can you drop me a PM with the account holders name.

 

Just want to check I have the correct account as I'm showing a possible line fault that may need an engineer.

 

Thanks

 

Karl. 

robertbarton212
Popular Poster
Message sent.
Rob Barton. Nothing much to add beyond that.
Community Team

Hi

 

Main line test is showing a DIS (Disconnection) fault on the line.

 

I've requested a Non Appointed engineer - Non appointed means the engineer will be dispatched to look at the line without requiring an appointment be made with you to visit your property.  

 

Thanks

 

Karl. 

robertbarton212
Popular Poster

Internet functional again after engineer came thanks!

Rob Barton. Nothing much to add beyond that.
Community Team

Hi robertbarton212

 

That's great, thanks for keeping us updated 🙂

 

Please let us know if you do experience any further issues.

 

Debbie