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No internet or phone

Chrisdarke
First Timer
Message 4 of 4

What does it take to get an engineer to come out?

I signed up on 8th July, supposedly went live on 16th July and have not had any internet or phone line since.

I have raised this daily via online chat with my mobile but still no resolution. I have said that it clearly can’t be fixed remotely and an engineer is required but they won’t send one.

Any ideas how I can get this sorted out????

At the gym ???
0 Likes
3 REPLIES 3

Message 1 of 4

Hi Chrisdarke

 

I need to now escalate this to our Order Management Team.

 

I'm just sending you a Private Message to confirm some details so we can arrange this.

 

Thanks

 

Debbie

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Debbie-TalkTalk
Support Team
Message 2 of 4

Hi Chrisdarke

 

I'm really sorry to hear this.

 

I've escalated this over to our Network Team and I will post back on this thread as soon as I receive further information.

 

Thanks

 

Debbie

ferguson
Community Star
Message 3 of 4

Sorry to see this, the support team here will gladly look into this for you, but please bear in mind that they won't be back online until tomorrow. Hold tight and they will post back as soon as they can.