Hi, my internet connection has been down since yesterday afternoon. I've tried unplugging the modem, the cables, checking the socket etc but no luck. It was working perfectly until around 4pm and it's still down this morning. Can someone check for a fault with the broadband please? I'm based in Lewisham, South East London. Many thanks
I'm really sorry to hear this.
Can I just check if your landline service is working ok when making calls?
Have you tested with a different router at the test socket?
the Openreach engineer came but I still have no internet. Now everytime time I try to plug in my router it knocks out my phone line. I've tried two routers and both cause the error. It's over a week now and I'm still without any internet connection. I'd be grateful if another engineer can look at this. It can't be right plugging in a router is stopping my landline. Thanks
The engineer thought it was the router causing the issue so said the line is ok, but I've tested two different routers and both cause the phone line to stop working. Both routers can't be faulty, it's clearly the phone line that's got an error.
I've had to unplug the router permanently or I have no landline and can't receive any calls. My mum is disabled so relies on the landline and doesn't have a mobile phone. I really need this fault fixed as it's vital I have an internet connection and working landline for work and for emergencies.
I really hope you can send someone to finally resolve this. I'm grateful for any help.
Could you just check that the ADSL (the cable that connects your router to the telephone socket) is connected to the ADSL port on your router, I ask this because it fits perfectly in the Ethernet ports on your router and if it's connected to one of these by mistake it will knock out your phones