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No internet

pony_sauvage
First Timer
Message 3 of 3

Hi there,

 

I have had no internet since last Wednesday. I contacted the customers service 4 times. Today, they told me that it was a big issue and that the engineer should change the line. It should be done before the 1st of July and if it is not, I will have to call them back to have an update. 

 

I have little hope that it will be done before the 1st of July. It is not the first time I have heard this kind of stories from a broadband company. 

The problem is that like a lot of people, I am not in a good situation at this moment (job, home). I was able to face it but now I feel powerless. I am sick with anxiety. I already missed a zoom interview. 

I have subscribed for one month of  BT WiFi but it disconnects everytime. 

 

I do not know what to do. I am ok to pay fees to cancel the contract earlier and go to another supplier. But if it is the line, the issue will be the same, won't it?

 

I would like to know your thoughts about it. 

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2 REPLIES 2

Michelle-TalkTalk
Support Team
Message 1 of 3

Hi pony_sauvage,

 

Can you please update your community profile to include your:

 


  • Name

  • Telephone number

  • Alternative contact number


  •  

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks

 

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Skynet_TX
Community Star
Message 2 of 3

Hi @pony_sauvage,

 

The staff here on the community will be able to look into the issue and clarify what work is booked in to try to resolve the problems.

 

For one of the TalkTalk staff on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.

 

Don't post any personal details in this thread, just add them to your community profile.

 

Then they will hopefully be able to respond to this post tomorrow.

 

If there is a physical fault with the telephone line between your home and the telephone exchange then you are correct that moving to a different ISP will probably not resolve the issues, as any ISP that provides their service over the Openreach phone network will be sending their service down exactly the same line to your home. It is only really Virgin Media that are different as they send their signal down their own cable network.