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No internet

AlexC5
First Timer
Message 3 of 3

My router has had a slow flashing amber light for a few hours now and no internet access. I’ve tried unplugging, resetting etc. It was working fine earlier today… can’t see there is a way to actually talk to somebody on a Sunday?

 

Account number {Removed for privacy reasons}

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2 REPLIES 2

Debbie-TalkTalk
Support Team
Message 1 of 3

Hi AlexC5

 

I'm sorry to hear this.

 

Please can you add your TalkTalk landline number to your Community Profile, we can then look into this further.

 

Thanks

 

Debbie

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Skynet_TX
Community Star
Message 2 of 3

Hi @AlexC5,

 

It would be worth going to the Service Centre to run a connection test on your line, this will indicate if there is currently a fault affecting your service. You can also access this from the ‘My Account’ site.

 

Also, if you have a landline phone can you check to see if that is working normally (i.e. you have a clear dial tone and no noise on the line).

 

If your master phone socket has a test socket then you could also try the router in there, that would then eliminate any of the phone wiring in your home as being a possible cause of the problem.

 

For one of the TalkTalk staff on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.

 

Don't post any personal details in this thread, just add them to your community profile.

 

Then they will hopefully be able to respond to this post tomorrow. You may get faster support from the live chat or calling customer services on 0345 172 0088 during opening hours.