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For queries about your TalkTalk broadband service.

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No internet

Emmz1994
First Timer
Message 7 of 7

Just moved house and internet only has power and wireless light on green and engineer didn’t show up yesterday 

Emma Russell
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6 REPLIES 6

Michelle-TalkTalk
Support Team
Message 1 of 7

Hello,


 

Can you please update your community profile to include your:

 


  • Name

  • Telephone number

  • Alternative contact number

  •  

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.


 

Thanks

 

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ferguson
Community Star
Message 2 of 7

OK, thanks for clarifying. If you want urgent help you can contact customer services directly by calling 0345 172 0088, or try live chat here.

Emmz1994
First Timer
Message 3 of 7

No the phone-line isn’t working either 

Emma Russell
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ferguson
Community Star
Message 4 of 7

Have you checked if the phoneline is working as @martswain suggested?

 

Subject to that, if you would like the support team here to look into this for you it will help if you make sure that your personal details including TalkTalk landline number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond. Bear in mind that they won't be back online until Monday. 

 

 

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Emmz1994
First Timer
Message 5 of 7

I was meant to have an engineer from talk talk yesterday to come round and install fibre broadband but they don’t show up  

Emma Russell
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martswain
Philosopher
Message 6 of 7

What does your online account show as the status of your move ?

 

Hot all moves require an engineer visit to the property , what product have you ordered ?

 

Did you get any notification that the service has gone live ?

 

If you are not a Future Fibre customer, is the phone line working and does dialing 17070 get a readback of your number ?