on 02-08-2021 07:33 AM
Can you please update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
on 31-07-2021 11:34 AM
Have you checked if the phoneline is working as @martswain suggested?
Subject to that, if you would like the support team here to look into this for you it will help if you make sure that your personal details including TalkTalk landline number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond. Bear in mind that they won't be back online until Monday.
on 31-07-2021 10:58 AM
What does your online account show as the status of your move ?
Hot all moves require an engineer visit to the property , what product have you ordered ?
Did you get any notification that the service has gone live ?
If you are not a Future Fibre customer, is the phone line working and does dialing 17070 get a readback of your number ?