on 27-09-2021 11:15 AM
I’m acting on behalf of my 92 year old father who hasn’t had an internet connection for a couple of weeks. When I have been at his I have tried switching it off and on a few times . I tried the reset button but that didn’t do anything (no lights went off). The internet light is still red. Any help much appreciated.
on 28-09-2021 06:07 AM
on 27-09-2021 02:35 PM
on 27-09-2021 02:28 PM
Thank you for updating your Community Profile.
I've completed a line test which hasn't detected any faults.
Are you happy for us to send a replacement router for testing?
on 27-09-2021 11:33 AM
Can you add your fathers landline number to the private notes section of your 'Community Profile' so I can take a look.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
on 27-09-2021 11:32 AM
Useful links, @SuzeA65:
With any problems to do with the service, it's best to report it by phone (03451 720088) or Chat at the earliest opportunity. Compensation for total loss of a service is calculated as described here:
on 27-09-2021 11:25 AM
You need to complete your community forum profile details and add your father's name too, @SuzeA65.
Please go via your avatar/name; settings; from the drop down menu that starts with "email" choose Personal Information.
Put your own details in there.
At the end of that section, in Private Notes add your father's name, address and Talktalk landline number. SAVE CHANGES.
Staff reply Monday to Friday.
Long term, you need to make sure that your father is registered for priority fault repairs etc.
It can also be helpful to have authority to act set up officially.