on 18-10-2021 06:17 PM
I’ve been without internet for a week up to now, my router has a steady amber light but the WiFi is no longer available, I’ve tried connecting my laptop to the router with a cable but it won’t access 192.168.1.1 usually if the internet goes down the WiFi network is still available but will say WiFi connected no internet. Is it usual for the router to be unavailable via WiFi and cable if the connection is down?
on 21-10-2021 06:20 AM
on 19-10-2021 01:16 PM
on 19-10-2021 01:10 PM
on 19-10-2021 12:58 PM
on 19-10-2021 12:48 PM
No I spoke on live chat last Monday went through all the tests eg. Resetting the router switching off and on again and was then told I would be contacted within 2-3 days on Wednesday I bought a new adsl filter and dsl cable to rule them out and also tried to connect to the routers homepage 192.168.1.1
I then contacted again via live chat and told them that the router was not responding and they just said an engineer was needed and I would be contacted in 2-3 working days
on 19-10-2021 12:38 PM
on 19-10-2021 12:33 PM
Openreach engineer has just been luckily I had someone to let them in to check the line inside, the engineer run a few tests from the socket which all came back fine, it’s the router which is not working
on 19-10-2021 09:52 AM
on 19-10-2021 09:48 AM
Thanks Debbie I haven’t heard anything all week I did get a phone call yesterday but was in work and waiting for a call back after 5 which never came perhaps I’ll hear back today after 5
on 19-10-2021 08:25 AM
I can see that this fault has been raised to Openreach to be investigated by a line engineer.
We should receive further updates from Openreach within the next 48hrs.
on 18-10-2021 07:21 PM
A solid amber light usually means the router is physically connected ok (i.e. the physical connection between the router and the street cabinet is ok), but it is unable to authenticate onto the TalkTalk network. Does feel a bit strange that you can't access local Wi-Fi or the router login screen, but the Sagemcom does have some rather quirky firmware, so maybe it is just one of those odd things that router does when it can't authenticate !
Staff here may be able to advise tomorrow.
on 18-10-2021 07:15 PM
Tried it all while on live chat last week, service status say there’s a fault between the exchange and me and an openreach engineer will come eventually, I’m sure the router has had it though
on 18-10-2021 07:11 PM
Have you tried a factory reset of the router by holding in the reset switch on the back for over 10 seconds. Note that this would lose any settings you may have ever changed in the router.
The TalkTalk staff on this community will be able to help, they will hopefully be able to respond to this post tomorrow.