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No power to router

Laura52
First Timer
Message 3 of 3

HELP......

i have no power to my router, I have tried everything from switching it off to trying another lead, another socket and nothing.  

My son is in his last two weeks of GCSE and I desperately need the internet 😢😢😢😢

i cant get onto my account on phone as it’s only loading so far then nothing. 

Laura
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2 REPLIES 2

Michelle-TalkTalk
Support Team
Message 1 of 3

Hi Laura,

 

Can you please update your community profile to include your:

  • TalkTalk Telephone number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks

 

0 Likes

Gliwmaeden2
Community Star
Message 2 of 3

It's essential that you complete your community forum profile details, @Laura52.

 

Please go via your avatar/name; settings; profile wizard. 

 

This will enable staff to identify your account. 

 

Your thread is in the queue for attention. 

 

You can also reach help using Chat. It shows a blue background banner when available on this page:

 

https://community.talktalk.co.uk/t5/Articles/Our-update-on-Coronavirus/ta-p/2468300

 

Full details of opening hours are listed there. It opens at 9am.

Gliwmaeden2, a fellow customer.