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No return bag supplied to return router

Nicolejoanne
First Timer
Message 3 of 3

Hello,

 

I’m moving house on Monday 18th October which is only days away. I contacted TalkTalk many weeks ago to say I was moving, to which they responded I’d have to switch provider.

 

I received a letter in the post which mentioned I’d be sent a returns bag and it hasn’t came. I believe at this rate I will need to take the router with me and receive the returns bag at my new address for me to post it off.

 

Could a member of staff help with this please? I’d appreciate it. Thank you.

N McNeilly
0 Likes
2 REPLIES 2

Chris-TalkTalk
Support Team
Message 1 of 3

Hi Nicolejoanne,


I've ordered a returns bag, it should be with you within a couple of days, please let us know if you need any further assistance

 

Thanks

Chris

Gliwmaeden2
Community Star
Message 2 of 3

They should be able to check for you that it's in the post, @Nicolejoanne.

 

Still a few days to go, and Talktalk often leaves things to the last minute. 

 

If need be, another one can be sent to your new address. 

Gliwmaeden2, a fellow customer.