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No upload speed and not able to connect to work servers

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First Timer

On Monday 23 March, I was unable to connect to shared drives and server on my work laptop. IT dept ran a test and found that there was no upload speed at all registering. Connection has got worse throughout the week and now have very limited  connection in my mobile phone and smart tv too. I contacted talktalk, and when I spoke to the customer service representative yesterday, she advised me to call back as she had an error on her system, but now all the lines are closed! I need the internet to work from home, like so many others. Can someone please assist?? Many thanks. 

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Community Team - TT Staff

Hi BecDee99,

 

I'm sorry to hear this and I'll take a look now. I've run a test on the line which has detected a possible fault so I've passed this over to Openreach for further investigation. It usually takes between 48-72hrs for the investigation to be completed.

 

Thanks