on 09-06-2021 08:05 PM
Noise on phone line, phone calls cause broadband to drop out. Had this issue a while ago and despite a test showing no fault, an engineer was called and they managed to fix the issue.
Noise still present on line with phone connected directly to test socket. I have tried using different filters.
It seems an "open case" prevents me from opening a chat with support.
on 11-06-2021 08:38 AM
on 10-06-2021 09:57 AM
An engineer will be required for this.
i'll drop you a PM to complete some details.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
10-06-2021 07:49 AM - edited 10-06-2021 07:51 AM
Noise is present with two different handsets with router removed, as previously mentioned twice.
I have experienced the same issue in the past and been told a test detected no problem. An engineer was called and managed to fix whatever the issue was.
on 10-06-2021 07:39 AM
I'm sorry to hear this. I've run a test on the line now which hasn't detected a fault. Is the noise present with 2 different handsets at the test socket with the router also removed from the line?
on 09-06-2021 08:21 PM
Is the noise still present when it is only the phone connected to the test socket (i.e. when the router is disconnected).
The TalkTalk staff on this community will be able to help, they will hopefully be able to respond to this post tomorrow.