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OCE: Please could one of you reset my line please

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4 REPLIES 4
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Team Player

Could one of the OCE's please re-set my line for me please.

 

Downstream speed over last 2 weeks has dropped from 4meg, to 3.5meg, to 3meg, now to 2.5 meg, there have been no changes to modem/router, there is no new firm ware, physical connections from BT socket on-wards have all been checked etc.

 

Thank you in advance!!!

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Team Player

Gentle bump for below as the down speed has now dropped to 2 meg, so a 50% reduction in speed over the last week or so.

 

Thanks in advance.

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Community Team - TT Staff

Hi BbqMeister

 

I've optimised the connection and the sync speed has increased.

 

Please let us know how the connection compares following this.

 

Thanks

 

Debbie

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Team Player

@OCE_Debbie thank you for your help, much appreciated.

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Community Team - TT Staff

Hi BbqMeister

 

No problem 🙂

 

Please let us know if you do experience any further issues.

 

Debbie