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Old Router - VPN Connection issue

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5 REPLIES 5
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First Timer

 

Hi there,

 

I've recently moved to a new house and along with got the talk talk broadband moved too. However when I use the office laptop that connects via VPN, I'm unable to connect.

 

Please note that I'm able to connect VPN with same laptop using my cellphone internet, however not with Talk Talk broadband.

 

A quick look at forum topics indicated this is same issue as here Cisco Anyconnect VPN issue 

 

Could you please help getting this sorted urgently as my work at home is getting severely impacted ?

 

Thank you.

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Community Team - TT Staff

Hi intrepid_soldier,

 

Sorry to hear you're experiencing problems connecting to your VPN, I can send another router to test with, would you like me to arrange this?

Chris

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First Timer

Thanks @OCE_Chris,

 

That will help - I can try that out.

 

Cheers.

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Community Team - TT Staff

Hi intrepid_soldier, I've ordered the replacement router for you. Please let us know once you have it and how you get on with it.

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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First Timer
Thank you for the quick turnaround. Have just received router and will commence testing shortly. Will update you once I get the results.

Cheers
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Community Team - TT Staff

Hi intrepid_soldier

 

That's great, please let us know how you get on?

 

Thanks

 

Debbie