Hi Gerisjt,
Thanks for the PM, I've replied requesting a bit more information
Chris
Chris, Community Team
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Hi Gerisjt,
Our network team have booked the engineer for Tuesday 4th AM (08:00-13:00), please let us know how you get on
Thanks
Chris
Chris, Community Team
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Hi
The engineer came this morning and ran his tests.
He said there are no issues with the line and the issue must be with TT. He called TT and they turned Call Safe off in case that was causing the problems but it has made no difference.
Where do we go from here?
Hi Ged
I've contacted our Network Team in regards to this fault and I will post back on this thread as soon as I receive further information.
Thanks
Debbie
Hi Ged
Our Network Team are experiencing issues connecting to your router so they have sent you a different router for testing.
You should receive this within the next 24-48hrs. Please let us know once this router is connected and our Network Team can look at this again.
Thanks
Debbie
Hi Debbie
We've already had another TT router sent to us not so long ago to see if it would fix the issue, but it didn't make any difference sadly...
Hi Gerisjt,
Thanks for the update. Please can you let us know once the replacement router is connected and we can ask our Network Team to take another look and advise what the next step will be.
Thanks
Hi
New router plugged in but broadband is still abysmal:
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % Lost | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.1.1 - 0 | 501 | 501 | 0 | 0 | 9 | 0 |
| 78.147.16.1 - 70 | 122 | 37 | 30 | 2238 | 4991 | 4408 |
| 78.151.238.185 - 71 | 121 | 36 | 45 | 2354 | 4876 | 2763 |
| 78.151.238.188 - 71 | 120 | 35 | 28 | 2336 | 4958 | 931 |
| 78.144.9.67 - 71 | 121 | 36 | 45 | 2403 | 4940 | 4408 |
| 209.85.175.102 - 73 | 120 | 33 | 33 | 2268 | 4875 | 4408 |
| 108.170.246.129 - 72 | 120 | 34 | 31 | 2196 | 4744 | 50 |
| 209.85.241.93 - 72 | 120 | 34 | 74 | 2402 | 4891 | 4406 |
| 8.8.8.8 - 71 | 120 | 35 | 34 | 2317 | 4875 | 45 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
C:\Users\a>tracert google.com
Tracing route to google.com [216.58.213.14]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.1.1
2 282 ms * 898 ms host-78-147-16-1.as13285.net [78.147.16.1]
3 3123 ms 1590 ms 44 ms 78.151.238.185
4 * * 1625 ms host-78-151-238-188.as13285.net [78.151.238.188]
5 1872 ms 2236 ms 35 ms host-78-144-9-67.as13285.net [78.144.9.67]
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 2147 ms 39 ms 111 ms ber01s14-in-f14.1e100.net [216.58.213.14]
Trace complete.
Hi Ged
Apologies for this.
I have advised our Network Team that this fault is still present with the replacement router and I will post back on this thread as soon as I receive further information.
Thanks
Debbie
Hi Ged
Apologies for the delay.
Our Network Team have advised that the engineer was unable to detect any issues with the line/connection.
The connection appears to be stable and we have re-ran tests and they are all passing, no issues identified on the network.
We have set your router to always on to see how the connection compares. If you do experience further issues then
can you confirm if any lights go off/red, time/date etc.
If issue persists after this it may be beneficial to send a TalkTalk engineer to check internal set up.
Thanks
Debbie
Hi
I'm away this week.
Could you ask them to log in to the router and run some traceroutes from it, as I think the router has this option.
If they periodically tracert google.com they should be able to see if the issues still remain, which I suspect they probably do.
Thanks
Hi Gerisjt,
I'm not sure that we can do this but I'll try to find out
Chris
Chris, Community Team
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Hi Ged,
I'm sorry to hear you're still experiencing this issue, if you could run another traceroute we can pass this back to our network team for further investigation
I'm sorry to hear you're thinking of leaving, if you'd like to discuss this please see cancel your TalkTalk service
Chris
Chris, Community Team
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