on 30-03-2020 01:39 PM
on 28-03-2020 01:27 PM
Apologies for this.
The engineer has left notes to advise that they were unable to detect any faults. I have also completed another line test which is clear, no faults detected.
If all testing has been completed with a different router, cable and filter at the test socket then we would need to arrange another engineer visit.
I'm just sending you a Private Message to confirm some details so we can arrange this visit.
on 27-03-2020 04:51 PM
Yes I’ve had both the openreach engineer Who went to the exchange then the talk talk engineer who checked my setup and a new router but no sync.
all other avenues online and telephone helpline are closed !
the engineer didn’t call me before or at the door or leave a number I could call him on
on 27-03-2020 04:28 PM
on 27-03-2020 01:16 PM
You cannot contact him directly. I have asked one of TalkTalk's OCEs to pick your thread up and investigate it for you.
The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time, this can take 24 - 48 hrs (excluding weekends & limited cover on Bank Holidays). Alternatively, you can call the call centre or use online chat. The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?