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Ordering a new specific router

JJ234
First Timer
Message 3 of 3

Hi,    

 

I moved home and am now using talktalk for my service provider. As part of my work i use a website/software called Splashtop, this allows me to connect to my internal computers. 

 

I have spoken to quite a few talktalk service people to no avail.

 

Unfortunately talktalk is blocking the website with scam protection. I turned scam protection and kidsafe off but this is still blocking it. It seems after some research the only way around this maybe to change DNS settings however the router i am using is unable to do this (D-Link 3782). The router is fairly old and seems a bit slow and shaky. 

 

Am i able to get a new router sent out urgently that i am able to change DNS settings so that i can work?

 

Thanks 

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2 REPLIES 2

Chris-TalkTalk
Support Team
Message 1 of 3

Hi JJ234,

 

Can you please update your community profile to include your:


  • Name

  • Telephone number

  • Alternative contact number

  •  

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.


 

Thanks

Chris

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fr8ys
Community Star
Message 2 of 3

Hi,

Support Staff will be back on Monday.
You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
Thank you

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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