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Overdue payment

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3 REPLIES 3
First Timer

My bill is overdue and I won't get any money until next week. I need my broadband active as it keeps me in contact with family and friends at this worrying time. I can't get through to speak to anyone. Please help

Community Star

Hi @Sarah411 

 

Is this the one, because you only created this 15 minutes ago?

 

I have asked one of TalkTalk's OCEs to pick your thread up and investigate it for you.

The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time, this can take 24 - 48 hrs (excluding weekends & limited cover on Bank Holidays).  The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
OCE's and Community Stars - Who are they? 

First Timer
All my info updated
Community Team - TT Staff

Hi Sarah411

 

Your account will remain active, as long as you pay the balance as soon as possible. 

 

Regards