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Phone won’t connect but everything else ok

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2 REPLIES 2
Cdoc38
First Timer

Hi, my phone keeps saying ‘no internet connection’ when I am trying to connect it to my broadband however laptop and tv work fine.

 

please advise

 

thanks

 

chris

KeithFrench
Community Star

Please can you provide the following information on this phone, in respect of the networking information supplied by the router via DHCP:-

 

  1. What IP address does it have?
  2. What subnet mask does it have?
  3. What Default Gateway IP address does it have?
  4. What DNS Server IP address does it have?

 

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
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Community Team

Hi Cdoc38,

 

How are you getting on? Do you need any additional assistance?

 

Thanks