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Poor internet and latency issues

First Timer

I have been having intermittent problems with my internet access for over a month.

The problem is that although my devices are connected by WIFI to the modem (with good signal)  the actual internet access is patchy. a speed test can be fine one minute but the next you can't even get a web page up. 

I tried a chrome extension app  "internet connection monitor" show 


07/24/2020 8:29:49 AMOnline
07/24/2020 8:29:48 AMNo internet connection. Wi-Fi/Ethernet OK
07/24/2020 8:23:21 AMOnline
07/24/2020 8:23:12 AMNo internet connection. Wi-Fi/Ethernet OK
07/24/2020 8:16:05 AMOnline
07/24/2020 8:15:51 AMNo internet connection. Wi-Fi/Ethernet OK
07/24/2020 8:08:30 AMOnline
07/24/2020 8:08:30 AMNo internet connection. Wi-Fi/Ethernet OK
07/24/2020 8:08:23 AMOnline


running a google ping text shows 


Pinging [] with 32 bytes of data:
Reply from bytes=32 time=21ms TTL=116
Reply from bytes=32 time=1498ms TTL=116
Reply from bytes=32 time=52ms TTL=116
Reply from bytes=32 time=1465ms TTL=116


Latency issues 

Tracing route to []
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms
2 1984 ms 13 ms 14 ms []
3 1490 ms 16 ms 16 ms []
4 1411 ms 21 ms 22 ms []
5 1481 ms 23 ms 26 ms []
6 1489 ms 24 ms 24 ms
7 1888 ms 21 ms 21 ms
8 2358 ms 21 ms 21 ms []


I have tried contacting talk talk chat for help but got nowhere, can anybody help?

Community Star

Hi @Stephen12345 ,


Do you have any wired devices connected via ethernet ?, it would be useful to know if you see the same issues on a wired device.

Community Team - TT Staff

Hi Stephen,


Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.