How do you connect wireless, wired, or a mixture? If a mixture is a wired connection better than wireless?
It is important to see what your line is actually capable of and what your current download speed is.
To help diagnose this issue, please can you log on to your router, by opening a web browser (e.g. Internet Explorer, Mozilla Firefox & Google Chrome etc) and then enter this address in the address bar:-
enter the credentials:-
password: admin (unless you have set your own password).
If you use the HG633 & DSL-3782 or the TalkTalk Wi-Fi hub, they have their own unique password, which can be found at the top of the label on the rear of the router. It is the one labelled "router" or "admin" password, not the wireless one.
Then go to your ADSL or DSL summary page & paste the stats in this thread.
On the HG633 this is at:-
Maintain > System Information & expand Broadband Information
On the DSL-3782 go to the home page & copy the stats from the DSL & IPv4 pages.
If you have the new TalkTalk Wi-Fi hub this can be seen via:-
Dashboard > See internet settings > Manage Advanced settings > TalkTalk Wi-Fi Hub
Click on the General tab then scroll down to the page to the xDSL section & copy & paste them into your reply.
Next can you also go to this speed checker (it is useful to have speed test figures taken at the same time as gathering the router's statistics):-
Do this on both wireless & wired (if you have wired), but with never more than one device connected at a time.
Please can you paste the results here?
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
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I've run a test on the line which hasn't detected a fault so I've optimised the connection to try and increase the sync speed. Is the voice service ok with no noise on the line?
Here is a screenshot of a the speed test this morning. The low upload speed test is a particular problem as I'm trying to run two Nest IP cameras at this address and it isn't sufficient.
There is some noise on the voice line but a bigger problem is that using the phone now causes the ADSL to drop. Surely there must be some underlying problem here. Many TalkTalk forum users are grumbling if they 'only' get 8Mbit rates!
How many telephone sockets do you have?
Do you have any other devices connected to your telephone socket(s) in addition to your router and one telephone?
There is usually one phone and a Centra 'Lifeline' unit connected via an extension lead but I disconnected these during testing. There are also two Nest cameras connected via wifi but, again, these were disabled during testing.
So do you just have the one telephone socket?
Does the telephone socket have a dedicated broadband and separate phone socket or are you using a micro filter?