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Poor speed again (500K up 1500k down)

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8 REPLIES 8
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Popular Poster

I had this problem earlier in the year. There was a brief improvement in performance but it's back to 0.5Mb/1.5Mb per second as reported by the router.  Really need a long term solution to this.

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Community Star

How do you connect wireless, wired, or a mixture? If a mixture is a wired connection better than wireless?

 

It is important to see what your line is actually capable of and what your current download speed is.

 

To help diagnose this issue, please can you log on to your router, by opening a web browser (e.g. Internet Explorer, Mozilla Firefox & Google Chrome etc) and then enter this address in the address bar:-

http://192.168.1.1

enter the credentials:-

username: admin
password: admin        (unless you have set your own password).

 

If you use the HG633 & DSL-3782 or the TalkTalk Wi-Fi hub, they have their own unique password, which can be found at the top of the label on the rear of the router. It is the one labelled "router" or "admin" password, not the wireless one.

Then go to your ADSL or DSL summary page & paste the stats in this thread.

 

On the HG633 this is at:-

 

Maintain > System Information & expand Broadband Information


On the DSL-3782 go to the home page & copy the stats from the DSL & IPv4 pages.

If you have the new TalkTalk Wi-Fi hub this can be seen via:-

 

Dashboard > See internet settings > Manage Advanced settings > TalkTalk Wi-Fi Hub

 

Click on the General tab then scroll down to the page to the xDSL section & copy & paste them into your reply.

 

Next can you also go to this speed checker (it is useful to have speed test figures taken at the same time as gathering the router's statistics):-

http://www.supportal-test.co.uk/

Alternatively use:-

https://myaccount.talktalk.co.uk/speed-checker/

Do this on both wireless & wired (if you have wired), but with never more than one device connected at a time.

Please can you paste the results here?

 

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
OCE's and Community Stars - Who are they? 

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A single laptop connected via ethernet to the TalkTalk router.

DSL status screenshot below -

 

Screenshot from 2019-04-01 19-48-58.png

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Popular Poster

Here is the result of the speed test (single laptop, ethernet, router to master socket)

Screenshot from 2019-04-01 19-59-02.png

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Community Team - TT Staff

Hi planteater2001,

 

I've run a test on the line which hasn't detected a fault so I've optimised the connection to try and increase the sync speed. Is the voice service ok with no noise on the line?

 

Thanks

 

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Popular Poster

Here is a screenshot of a the speed test this morning. The low upload speed test is a particular problem as I'm trying to run two Nest IP cameras at this address and it isn't sufficient.

Screenshot from 2019-04-02 09-19-59.png

 

There is some noise on the voice line but a bigger problem is that using the phone now causes the ADSL to drop. Surely there must be some underlying problem here. Many TalkTalk forum users are grumbling if they 'only' get 8Mbit rates!

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Community Team - TT Staff

Hi planteater2001,


How many telephone sockets do you have?

Do you have any other devices connected to your telephone socket(s) in addition to your router and one telephone?

Chris

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There is usually one phone and a Centra 'Lifeline' unit connected via an extension lead but I disconnected these during testing. There are also two Nest cameras connected via wifi but, again, these were disabled during testing.

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Community Team - TT Staff

So do you just have the one telephone socket?

Does the telephone socket have a dedicated broadband and separate phone socket or are you using a micro filter?

Chris