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Power line extender no lights

Jean7890
Chatterbox
Message 6 of 6

Hi there are no lights now on my mums power line extender however it does come on when pressing the button so there is power to it. Tried the reset and no luck any ideas please? 

Jeanhaynes
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5 REPLIES 5

Message 1 of 6

You're Welcome 🙂

 

Regards 

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Jean7890
Chatterbox
Message 2 of 6

Great thanks

Jeanhaynes
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Message 3 of 6

Hi

 

Thanks for confirming. I'll get a replacement set of adapters out.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Jean7890
Chatterbox
Message 4 of 6

yes it’s mums landline thanks 

Jeanhaynes
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Karl-TalkTalk
Support Team
Message 5 of 6

Hi Jean,

 

Is that your mums phone number in your 'Community Profile'  ?

 

If not, add your mums phone number to the private notes section and I'll take a look.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

0 Likes