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Powerline adapter shows no lights

Gareth1971
Chatterbox
Message 5 of 5

We use powerline adapters to connect the TV box to the Internet which has always worked well until now. The receiving adapter has stopped working. No lights are lit unless you hold the pair button in and the little house light comes on, it then goes off again when the button is released. Other than that it seems dead. Any advice please. 

Kind regards, Gareth.
0 Likes
4 REPLIES 4

Message 1 of 5

You're Welcome 🙂

 

Regards 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

Gareth1971
Chatterbox
Message 2 of 5

Thankyou very much both of you.

Kind regards, Gareth.

Karl-TalkTalk
Support Team
Message 3 of 5

Hi

 

I'll get a set of adapters out to you.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

Divsec
Community Star
Message 4 of 5

Hi @Gareth1971 Your post has been flagged for assistance and you should hear soon but please remember that the staff here work office hours.

Sounds like the receiver has a fault 

I don't work here and all my opinions are my own.