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For queries about your TalkTalk broadband service.

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pauliam
Popular Poster
Message 3 of 3

My broadband has risen twice this year. I see new customers can get the same service as I have for less.

 

Can you tell me what is the earliest I can leave without any penalties

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2 REPLIES 2

Gliwmaeden2
Community Star
Message 1 of 3

If you are within 90 days of the end of your contract, @pauliam, phone the LOYALTY team and haggle for a good deal, comparable to new customers. 

 

Renewals start the day they are agreed, not at the end of the old contract. Phone 03451 720046.

 

That might be simpler than leaving. 

Gliwmaeden2, a fellow customer.
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Gliwmaeden2
Community Star
Message 2 of 3

Out of contract, Talktalk needs 30 days' notice or the new Openreach provider has to take over the service and that serves in lieu of notice. 

 

If still in contract, you can't leave without early termination fees. 

Gliwmaeden2, a fellow customer.
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