For the last few weeks we have had trouble accessing social media, Twitter, Facebook etc. We can access these on various devices using 4g hence I know that there are no issues at our end. I spent over 40 minutes on the phone to the 'help line' which could not seem to accept that there was a problem. None of our settings have been altered in any way and I believe that the problem is with the router. I asked for a new router to be sent but this simple request was denied.....I even offered to return the other router at my expense. The internet has thrown up that this is a persistent and common problem with TalkTalk and I am disgusted that this obviously 'known' issue is being ignored. I really regret moving from Sky.
Hi Lorryb8, no not a delaying tactic simply procedure, the OCE team here are great at getting things done but rely on our responses to make progress.
I'm sure you will get some progress during tomorrow.
Thanks for updating your Community Profile.
I've checked and your router has the latest firmware version and I can't see any issues.
Please can you log into My Account and check the HomeSafe settings?
I don't believe I have or have ever had home safe.....I have not downloaded it. No settings of any kind have been altered by me. I have already spent 45 minutes on th phone with someone who has checked everything. If this situation cannot be resolved within the next 24 hours then please send me a new router to try.
HomeSafe isn't downloaded. it's just enabled or disabled and works at the router. As it can affect social media access can you log into My Account and check to see if it's enabled or disabled. If it is disabled can you try enabling it and disabling it again - please let us know how you get on
Thank you I can confirm after much aggravation and inconvenience this has resolved the issue. I find it strange that it's the first time I have ever gone to the homesafe settings page and no other family member has access to this, in fact nothing has been altered since having Talk Talk broadband. I am far from being a happy customer. Thank you.
If you still need assistance can you please start your own thread and can you update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread Once you've updated your profile please post in your topic to confirm it's updated.