cancel
Showing results for 
would you rather see results for 
Did you mean: 
Need help?

Problems with DSL-3780 Router

Reply
6 REPLIES 6
Highlighted
Conversation Starter

I've had this router for many years now but it seems to be playing up this morning.

 

My PC is connected to the router by ethernet cable and email and broadband are connected OK but the router shows

 

ADSL green

Internet orange

WLAN off

WPS green (cannot turn this off with the button on the router)

Lan1 is lit (my connection to the PC)

 

If I logon to the router it shows Internet, Wireless & ADSL(sync) are all working OK.

 

Wireless is not working. My phone, internet radio and tablet cannot see the router. Wireless has been working this morning although I had to turn it on via router logon first thing this morning.

 

I would have followed this up with Live Chat but that doesn't seem to be working at the moment.

 

Highlighted
Community Team

Hi RegRUK

 

I think we should send a replacement router and a returns bag for your old router. Would you like me to arrange this?

 

Thanks

 

Debbie

Highlighted
Conversation Starter

Yes please Debbie.

Highlighted
Community Team

Hi RegRUK

 

The replacement router is on its way, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie 🙂

Highlighted
Conversation Starter

Hi Debbie,
I have the new router. I appreciate the quick delivery.

The setup is a little different to the old one. I've changed the SSID and Password although I noticed that I couldn't paste in the new password.

Performance wise it does connect faster. I don't download large files so I cannot comment on speeds. Anyway I'm pleased with it.

Thanks very much.
Best regards,
Reg 😊

Highlighted
Community Team

Hi

 

Glad to hear the new router has helped.

 

Regards,

 

Karl. 

Highlighted
Conversation Starter

Thanks Karl.