Hi Babs J
I'm sorry to hear this.
I've optimised your connection and the speed has increased to just under 7mb.
Please let us know how the connection/speed compares following this.
@OCE_DebbieThanks Debbie but it is still really slow. I am now in London and can't believe the different in speed where I am staying. My husband tested the speed and it was 2.51 MB download speed - we weren't doing anything else at the time such as streaming or downloading.
Grateful if you can help us further please.
@OCE_MichelleHi Michelle, the speed is considerably better today - 6.1 for both wired and wireless. But I don't understand why some days it is really slow and then others, like today, it is okay. Are you able to explain that please? Also, I have tried a few times to go with fast fibre but each time, as soon as I have signed up for it, I get messages saying that there is a technical problem. Why is that? I have looked on the Talk Talk website and it says for my area that it is not possible. Yet my neighbours with BT etc have it. Thanks.
Your line is in sync at 7mb and all looks as it should. Looking back over the line history for the last week, the snr has fluctuated but only by a little so nothing is standing out.
With regard to fibre, BT can often install a fibre cabinet in an area but other ISP's such as ourselves then have to wait for this to be opened up to us with sufficient capacity to provide the fibre service.