on 09-09-2021 05:02 PM
Hi, every time it rains my internet goes off. It even happens in a slight shower. Could water be getting into the cable from the pole to my
house? The internet cuts out and the hub shows an orange light. It takes ages to come back on and can cut out multiple times during the rain shower. What do I do? Only does it when it rains.
on 21-10-2021 09:12 AM
on 13-09-2021 09:36 AM
on 10-09-2021 02:14 PM
If you'd like us to arrange and engineer visit can you confirm:
I've also sent you a PM to confirm some other details
on 10-09-2021 12:43 PM
OK thanks for trying that. The next step will be to arrange an engineer visit, if you'd like us to do this please let us know and we'll confirm some details
on 10-09-2021 12:27 PM
Hi Chris, yes there is a phone connected and there is a dial tone and no noise on line. It is not raining today though (yet) so cannot comment on whether it is an issue with dial tone or noise when the error occurs.
on 10-09-2021 11:59 AM
on 10-09-2021 10:21 AM
Hi Chris, sorry we don’t really use the landline phone so I can’t say if there have been any issues with it or noise. It’s only when it rains the internet cuts out and the router light changes to a solid orange light.
on 10-09-2021 09:29 AM
on 09-09-2021 07:07 PM
Probably best to let the staff here on the community look into this for you, rather than phoning up or using the live chat. They should be able to reply tomorrow to help further.
on 09-09-2021 07:03 PM
Thanks. Yes I tried to contact them but all they said was it was working fine and wouldn’t listen to what I was saying about the internet going down and light on router going orange every time it rains.
09-09-2021 06:58 PM - edited 09-09-2021 07:01 PM
The staff here will be able to run some tests on your connection, however it is possible they might not detect a fault if the weather is dry when they run the tests.
Alternatively you can 'Run a live connection test' from the Service Centre, if it was possible for you to run this from another connection (i.e. a mobile phone using data) whilst your TalkTalk connection was having problems then it might be more likely to detect the fault.
It would be worth just running a test now, just to see if it detects any issue or not.