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Raising prices on a 2 year contract

QotsaLottie
Participant
Message 8 of 8

Hi there, I signed up a little while ago on a 2 year contract, when I signed up I filled out the form for vulnerable people and was told my bill wouldn't be raised due to the circumstances.

However I've received an email stating you are now doing that..

Is this the case (and if so how come as that wasn't what I was told when signing up ) or is it a generic email?

Please help ( @Arne-TalkTalk ?) 

Screenshot_20210624-175348_Outlook.jpg

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7 REPLIES 7

Message 1 of 8

Hi @QotsaLottie

 

I need to confirm some security questions. 

 

I have sent you a PM on the community. 

 

Regards
 

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QotsaLottie
Participant
Message 2 of 8

Thanks @Arne-TalkTalk too add, it's a special contract from talk talk and price rises would not be affected by it (what I was told, I had to send forms back for eligibility) . Hope that helps 

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Message 3 of 8

Hi @QotsaLottie

 

I will look into this for you and get back to you. 

 

Regards

 

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QotsaLottie
Participant
Message 4 of 8

Ah OK, thanks anyway. I did double check 

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ferguson
Community Star
Message 5 of 8

My bad, the forums have just changed in appearance and I missed the tag showing that you had done so, sorry!  

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QotsaLottie
Participant
Message 6 of 8

I think it's already there 

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ferguson
Community Star
Message 7 of 8

If you would like the support team here to look into this for you it will help if you make sure that your personal details including TalkTalk landline number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

 

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