I have a difficult to explain problem with my work VPN connection and hope somebody can help.
I have the HG633 router and am connected by Ethernet cable. Everything has been working perfectly since March... until last week. I can connect to my work VPN without any problems and the problem is intermittent.
The problem started when I started receiving a message like “Sorry, we cannot open [file details] because...”. I have had various conversations with our IT solution centre and, eventually, they have concluded that the problem is my network and by that they mean my connection/ISP, i.e. TalkTalk. During times when I have had this problem I have watched Ethernet receive speed in Task Manager and can see that the receive speed while trying to open files is, at best, about 1Mbps. At the very same time I have run a speed test, on the same laptop, and achieved a download speed of >66Mbps. While running the speed test, at the same time as trying to open the file, the Ethernet receive speed jumps up to match the speed test speed yet the file I’m trying to open still fails. I’m baffled!
Another thing I have tried is connecting to my phone and opening files while connected via 4G and this does work.
After testing my line TalkTalk are now sending an OpenReach engineer to investigate a potential problem with my OpenReach socket but I’m not convinced it’s that. Who knows!
Anyone else had a similar experience?
Hi @SJD72 ,
It would be worth updating your community profile to include your name, landline telephone number & alternative contact number. This will allow the staff on this forum to identify you, then when they see this post in the next day or two they will be able to check your connection & router, which may potentially show up some issue that they will then be able to help with.
Don't post any personal details in this thread, just add them to your community profile.
A new router is on the way for testing. A router should handle the traffic the same, but if the specific VPN traffic protocol is failing, then only way to be sure is to test with another make / model of router.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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