Broadband help

For queries about your TalkTalk broadband service.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Recently joined TalkTalk - PS4 connection speed slow

Andydeer92
First Timer
Message 14 of 14

I recently changed to TalkTalk from EE where I got speeds of 35mbps + on my PS4. 

 

TalkTalk quote me speeds of 76mbps and all other devices are fine but my PS4 connection speed ranges from kbps to about 6mbps max but this changes every test. 

 

Online games are unplayable with packet loss or ping going from 30 to 500+. Updates and downloads times have increase with some saying 99+ hours.

 

I'm using a WiFi connection and my PS4 hasn't moved position. Other similar posts suggest this may be a TalkTalk router issue.

 

I've tried changing DNS settings but that did nothing. 

 

Anything else I should try? Never had this issue with EE.

 

Cheers

 

A

0 Likes
13 REPLIES 13

Message 1 of 14

Hello,

 

Thanks for the update 🙂

 

Thanks

 

0 Likes

Andydeer92
First Timer
Message 2 of 14

POST UPDATE:

 

After chatting with Keith through private messages it was determined that there was significant wifi signal interference although its strange how this didn't affect ps4 gaming when I was with EE. 

 

Still the two solutions were either power line adapters or a wired ethernet connection. Today I installed a shielded and externally rated 30 metre cat 7 (way above the speeds I need) which has solved all the issues. My TalkTalk package is unlimited fibre and the speed I'm getting at my ps4 is 50 mbps download and 15 mbps upload. I think that's probably the capability of my lines. 

 

Cheers to Keith for all the help.

 

Andy

0 Likes

Message 3 of 14

Hi Keith,

 

Thanks for the guide. I only have an iMac so here goes with my NetSpot screenshots. 

 

I've noticed I'm on channel 9 and everywhere online recommends sticking with  1, 6 or 11?

 

Andy

 

Screenshot 2021-10-19 at 19.16.16.pngScreenshot 2021-10-19 at 19.16.44.pngScreenshot 2021-10-19 at 19.16.53.pngScreenshot 2021-10-19 at 19.16.59.png

0 Likes

KeithFrench
Community Star
Message 4 of 14

I will PM you a link for a guide of mine on Wi-Fi interference & initially look at the section called "Are you suffering from interference – prove it first". This section includes full details of Wi-Fi analysers that I recommend for Windows, Windows phone, Android and Apple operating systems. However, I have no way of testing the Apple product. Do not worry about interpreting the results, I will do that for you.

Please post the screenshots that I have requested in my guide (no photos please they can be difficult to read as text can get out of focus when zoomed), from the analyser you are using (also in my attached guide). Please ensure that the analyser window is maximised (if Windows) before taking the screenshots & upload them via the "Insert Photos" button (in a mobile browser it's the picture icon) on the post editor's toolbar with the Size parameter set to Large. If they are too small, I will not be able to read them & although I can enlarge them, this just puts the text out of focus. If you prefer PM them to me. If you do PM me, then please add a link in there to this thread, so as I can find it easily.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

0 Likes

Andydeer92
First Timer
Message 5 of 14

Hi,

 

so further information after logging into my router shows that the current speeds are: download - 71.32Mbps and upload - 19.53 Mbps.

 

An internet speed test results are download - 16.1 Mbps and upload  8.07 Mbps.

 

A TalkTalk speed test performed straight after showed results of download - 10.5 Mbps and upload - 16.9 Mbps.

 

My PS4 connection test results are: download - 4.9 Mbps and upload 430.9 kbps. This renders online games unplayable.

 

So both results are pretty shocking to be honest and this didn't happen when I was with EE. 

 

Also I noticed tonight that Netflix is pretty slow as well.

 

Any advice is appreciated.

 

Andy

0 Likes

Message 6 of 14

That sounds great so I'd like to request that please.

 

Thank you

 

Andy

 

 

0 Likes

KeithFrench
Community Star
Message 7 of 14

It is probably using a different Wi-Fi channel from your old router.


The next stage involves sending out a guide to you to help you get me some important diagnostic results, so as I can analyse them for you and recommend changes to your router configuration to solve them.

I only send this out to people who request it.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

Message 8 of 14

Hi, thanks for the replies.

 

To my knowledge it's only my PS4 having issues. It's a day one PS4 so only connects to 2.4Ghz compared to later models such as PS4 pros that connect to 5Ghz WiFi.

 

I understand what you are saying regarding the local environment however this has only happened since changing to TalkTalk and didn't happen with any other ISP.

 

The router device version is DG8041W-2.T5. I can't see any other identifying information.

 

Cheers

 

A

 

0 Likes

KeithFrench
Community Star
Message 9 of 14

Hi @Andydeer92 

 

@Michelle-TalkTalk has asked me to help you. Are other wifi devices affected or is it just your PS4? Do you know if it is connected to the 2.4 or 5GHz Wi-Fi band on the router? This can be checked by logging into it & checking its device listing (at least if you have a Wi-Fi hub).

 

Slow speed, intermittent dropouts, breaks in the signal, or no signal on some or all devices, might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a by-product of the popularity of Wi-Fi.

Generally speaking, the 2.4GHz band suffers much more from interference than the 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

If you would like me to help you, please can you specify the make/model of TalkTalk router that you are using?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

0 Likes

Michelle-TalkTalk
Support Team
Message 10 of 14

Hello,

 

I'm sorry to hear this. I've run a test on the line now which hasn't detected a fault and the connection stats look good. @KeithFrench - would you be able to offer any additional advice in regards to the wireless connection please?

 

Thanks

 

AllyM
Insightful One
Message 11 of 14

TalkTalk routers are 192.168.1.1

Admin password will be on a label on the router.

 

One other thing to mention, if you want TalkTalk staff on this forum to offer assistance you will need to update your forum profile with your personal details and your TalkTalk landline number in order that they are able to access your account details. (They work Monday to Friday)

 

0 Likes

Andydeer92
First Timer
Message 12 of 14

I haven't got a spare router as I dutifully returned it. 

 

How would I log into the router? I have an Apple Mac which is connected via WiFi.

0 Likes

AllyM
Insightful One
Message 13 of 14

Have you logged into the router to see the sync speed and run a test with a device wired to the router to diagnose whether the problem is DSL connection or throughput or just WiFi?

Do you have a spare router you could try?

 

0 Likes